Barkoe
The instinct, when you lose sight of your people, is to ask for more of their time: another stand-up, a weekly check-in, a call on Fridays. Across three time zones each of those lands at somebody's breakfast or bedtime. The meetings multiply and you still do not know how the work is going.
Overlap is the scarce thing
If your group spans eight hours of time difference, you may have two hours a day in which everyone is awake. Treat them the way you would treat a shared room that everyone has to book. Anything that can be read, such as an update, a plan or a draft, should be written, and the overlap should go to what needs a live conversation: a disagreement, a hard decision, a person having a bad week.
Ask about decisions and obstacles
"How is it going?" produces "fine." Questions like these work better:
- What did you decide this week that you were not sure about?
- What is slowing you down that I could remove?
- If you had to hand this to someone tomorrow, what would they need to know?
Each of them asks about something that exists, so the answer contains information.
Write first, then talk
Ask people to put a short update in writing before a meeting, and read it beforehand. The meeting can then start with the interesting part. It also gives quieter people, and anyone working in a second language, the same footing as whoever talks fastest.
Small promises, kept
Trust across a distance is made of small commitments met on time: replying when you said you would, sending the agenda before the call, doing what you agreed in the one-to-one. Your people cannot see you at a desk. What they can see is whether you did what you said.